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American Public Works Association (APWA) Accredited Agency

City of Oakland Public Works Agency
www.oaklandpw.com
Report a Problem - PWA Call Center:
(510) 615-5566 - pwacallcenter@oaklandnet.com

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Report a Problem -  Online form
PWA Call Center - (510) 615-5566
pwacallcenter@oaklandnet.com
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Director

Call Center

Department of Infrastructure and Operations

Department of Facilities and Environment

Administrative Services Department

Public Works is an agency of the City of Oakland (www.oaklandnet.com).

 > Home > Departments > Administrative Services Department > Customer Call Center

Customer Call Center

The Public Works Call Center is a dedicated team of customer service professionals who are committed to receiving and tracking your request for service. We can be reached Monday through Friday, between 8:00am and 4:30pm, at (510) 615-5566. You can also email the Call Center at PWACallCenter@oaklandnet.com or use the online form to report a problem.

The Call Center is supported by a complaint tracking system, which enables us to monitor your "request for service" through completion. Each request is assigned a tracking number, which you can provide to us during follow-up calls to determine the status of your request.

Please contact the Call Center at (510) 615-5566, M-F 8:00am – 4:30pm when you need assistance with the following items:

  • Pot Holes
  • Street Depressions
  • Sewer Problems
  • Plugged Storm Drains
  • Illegal Dumping
  • Problems at City Facilities
  • Damaged Curb & Gutters
  • Damaged Sidewalks
  • Graffiti
  • Street Sweeping Problems
  • Litter, trash and debris including overflowing litter containers
   

Please be advised that during non-business hours Fire Dispatch receives all calls for (510) 615-5566 and will contact PWA stand-by crews for response to the following priority conditions only:

  • Flooding
  • Overflowing Manholes
  • Landslides blocking travel portion of roadway
  • Missing grates and manhole covers
  • Sewage back up on public or private properties
  • Sewer Odor
  • Knocked down stop sign
  • Illegal dumping that prohibits vehicular or pedestrian traffic
  • Broken, hanging limbs over the sidewalk or street
  • Fallen trees or limbs blocking travel portion of roadway. If possible, callers may move small limbs to parking lane for pick-up the next working day
  • Fallen trees that involve power lines only after PG&E confirms that the power is off and the lines have been grounded. A utility representative must be on‑site to show the grounding cable to the City’s Supervisor before the crew will respond to the location

 More Information:

This page was last updated or reviewed on: Monday, December 04, 2006
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